b'STARPoints!Frequently Asked QuestionsEarn STAR Agent Reward Points that convert to CA$H on all group bookings with Sunwing Vacations. Keep an eye out for our time-limited special group promotions offering additional points (2X, 4X and more!), increasing your opportunities to earn.Participating agents may apply STAR Points to bookings the same day they are made through SIREV and GDS, as well as through the Manage My Booking portal on sunwing.ca. You can also manage your profile, check your points balance, view your transaction status and view your cash balance on your STAR card safely and securely through sunwingagents.ca.When are STAR Points awarded? Can agency bookings that earn STAR Points be pooled or combined under one STAR Points are awarded on all qualifying bookings when a STAR card is entered within 24 hours ofSTAR account?the booking AND the booking is paid in full. No, STAR Points must be earned by the booking agent on a per booking basis. Points are awarded as follows: How are STAR Points added to a group booking?All ITC/cruise Packages - (per room/cabin based on double occupancy) - 3,333Add your STAR card to your bookings directly from SunwingAgents.ca. STAR cards added more All air only - (per adult/round-trip) - 1,111than 24 hours after the booking has been made will not be processed.All air only - (per adult/one way) - 555.50Add your RPC # to your STAR profile to have Riu Partner Club points automatically reported when Hotel only - (per room) - 1,111you add your STAR number to a RIU booking.Car only (per car) - 1,111 Worry Free Cancellation Waiver or Manulife Global Travel Insurance + Worry Free for SunwingWhat if I forget or want to reset my PIN?(when purchased with other Sunwing products, per pax) - 1,111 Please select Go to E-Wallet on the homepage of sunwingagents.ca. This will direct you to a card Excursions1,111 transaction pageplease click on "My Profile" and follow the prompts.NoteSTAR Points are awarded only to adults in the booking. Who do I contact if I have questions relating to my card balance/transactions on my STAR Points are not applicable on Sunwing Flex bookings, non-Sunwing Airlines flights andcard OR to report a lost/stolen card?Group Travel Benefits& Rewardsancillary products such as seat selection and airport lounges.Please call the STAR customer service number on the card (1-888-824-8333) and select 2 to speak A minimum of 13,750 points or $25.00 is required to redeem STAR Points. to a service representative.What is the policy regarding cancelled bookings or cancelled portions of bookings? What form of payment code should be used to enter the STAR card number?Any booking cancellations, in whole or in part, will be subject to a point adjustment, whereby anyThe form of payment ST (STAR) should be used.previously issued points will be reversed. This point policy shall remain in force irrespective of when the cancellation is made and/or any related booking terms.What happens when a STAR card number is added incorrectly to a booking?Please note that it is the travel agents responsibility to ensure the STAR card number is entered correctly in order to qualify for STAR Points.Incorrect STAR card entries cannot be amended.14'