b'GroupsFAQsWhat constitutes a group? What happens if the price drops prior to departure?A group is a minimum of 10 people (excluding infants) travelling together. Sunwing offers competitiveShould prices drop for the same dates and package details (i.e. hotel, room category, flight times, etc) rates and promotions to groups travelling to the same resort over the same dates. To qualify for groupoutside 60 days prior to departure and there is enough inventory (air seats and rooms) to rebook your travel concessions, Sunwing requires a minimum of 10 adults or 5 double rooms.Group travellers aregroup at those rates, we will gladly adjust the NET rates on your file.welcome from any Sunwing gateway, as well as land only, for any duration as long as the travel datesIs price matching available?overlap. Yes! Please send a valid competitor quote to your Group Sales Representative for review.See page 8-9for How do I get a group rate? details.Please visit sunwingagents.ca to register and get an Instant Group Quote, available 24/7. Groups of 10When will my e-documents be ready? or more travelling together benefit from additional savings and other great offers! You may also email orYour e-documents will be available on our website within 28 days of departure. E-documents can be call us. See page 122-125 for our contact information. accessed under the My Booking portal at sunwingagents.ca.Note: names, full payment, a signed What is the required deposit amount?rooming list and contract must be received before your e-documents will be made available. Unless otherwise stated, we require a non-refundable deposit of $150 per person at the time of booking ($250What happens if I book a group and due to cancellations, my numbers fall below the per person for cruise bookings). required minimum group size?Are group rates gross or NET? Should your group fall below the required number, the group rates will be adjusted to the published Group rates provided are NET rates unless otherwise specified. rates as of the original reservation date. Any group concessions awarded will also be removed.Does everybody have to pay by the Early Booking Bonus (EBB) deadline?When will I receive commission on my group file? You must book and provide deposits by the EBB deadline and provide final payment at least 60 days priorCommissions will be issued after the groups departure. To have commissions processed faster, please to departure. This is applicable to all wedding and leisure groups. For specialty, corporate and incentiveregister your agency for direct deposit. Please ask your Group Sales Representative for further details.groups, payment schedules will be provided by your Group Sales Representative.Can I split my group into two different hotels?Do you offer excursions for group travellers? Yes; as long as there are 10 paying guests at each property, we will consider each a group. Concession Yes! We offer a wide variety of both private and shared excursions which can be added to your group bookingminimums will apply to each group separately.anytime up until departure (some restrictions may apply). This is a great way to increase your earnings on anyCan I book an incentive group with Sunwing Vacations?group booking. See pages 56-59 to learn more about our Group Excursion Specialists and our excursion offers. Yes! Quote requests for incentive groups must be submitted by email.Please advise us at time of the Can I book Worry Free Cancellation Waivers with Sunwing for my group? quote request that it is for an incentive group.Terms and conditions for incentive groups, including Groups can purchase Worry Free Cancellation Waivers at the time of booking for a maximum of 10 people perpayment terms, may vary and will be identified on the quote and/or on the group contract.Any services group file (no splitting of files). Medical insurance is also available to all group members up until the day beforerequired for the group at the hotel must be booked directly with the hotel.Sunwing Vacations can assist departure. with booking ground services and resort excursions.Please ask your Group Sales Representative for more information.When are final payment and group names due? If I make a booking through the Sales Centre, can I transfer it to a group booking if I add Names must be provided no later than 60 days prior to departure with final payment. Please provide amore people to the group?passenger name list with your booking number, room type and occupancy type; followed by names asIn order to qualify as a group booking, the original group must include 10 or more people (excluding they appear on the passengers travel documents, including title and date of birth. Make sure to identifyinfants), booked with the Groups Sales Team.If you need to book a group after Group Sales is closed, our the group leader, brides and grooms and other VIP clients on the list. On occasion, we may request namesSales Centre will be happy to assist.The Group Sales Team will take over the booking the next business earlier than 60 days if the hotel supplier requires them. Names must be submitted immediately in orderday and apply the applicable group discounts and promotions accordingly. to ensure rooms are confirmed. If you cannot provide names, rooms and seats will be cancelled and will be subject to penalties per terms and conditions. To qualify for EBB, names must be submitted per theHow do I provide you with our customers\' feedback?EBB deadline provided. We strongly recommend that if your customers have a concern during their vacation, that they contact When are group concessions applied to my group booking? their Sunwing Experiences Representative either through the Sunwing App or through the contacts provided in their e-documents.We are committed to addressing concerns quickly so that groups can Group concessions that are stipulated in your contract will be applied to your group booking when full andenjoy their vacation worry-free.final payment is received along with passenger names. See to the right for more information about commission payments. For concerns expressed upon their return, groups may submit their feedback to Sunwing Cares: FAQHow do I apply payments to my file? English https://www.sunwingcares.ca/hc/en-us/requests/newTo apply payment to your group booking at any time, visit the "My Booking" Portal at sunwingagents.ca.French https://www.sunwingcares.ca/hc/fr/requests/newFor increased security and protection, full customer names and addresses are required for each credit cardFor general Sunwing Vacations Customer Service FAQs, please visit our website at sunwingagents.ca.payment. For FAQs related to our STAR program, please see page 14-15 of this guide.130'