b'With groupsevery step of the wayAt Sunwing, we want to help make groups vacation dreams come true. The only thing your clients should have to worry about while away is whether they want to lounge by the beach or the pool! Should your clients encounter any issues while in destination, our Sunwing representatives are available to help 24/7.We try to make sure everything is perfect on group vacationsbut sometimes, things dont go to plan. If groups encounter a problem while theyre away, our Sunwing representatives promise to be on the case within one hour. Theyll liaise with the resort on your clients behalf and come up with a solution within 24 hours, so all they have to focus on is enjoying their time together in paradise.Remind your clients to speak with their representative as soon as an issue arises. If they wait until they return home, it will make it harder to put things right. By letting us know about any problems early on, well be able to resolve them quickly and effectively, so groups can get on with enjoying their time away.Our team is available around the clockgroups can contact us by:Phoning their local Sunwing representative at the number provided in their Sunwing Passport or in the Sunwing binder of their resort lobbySpeaking one-on-one with a representative at their welcome briefingFinding their Sunwing representative during their desk hours (confirm representative location at the welcome briefing)Calling the 24-hour Contact Centre (the number is on their travel documentation)Visiting sunwingcares.ca and choosing the Im in destination optionFirst ContactResolutionGet the best tips from our local expertsWhether groups are planning a destination wedding, a family reunion or a corporate retreat, we want to make sure their getaway is everything theyve dreamed of and more. Remind your clients to join our Sunwing representatives for their welcome briefing once they arriveits the best way to get the lowdown on their destination.10'